FAQ

Product Information

WATERPROOF SEALANT

Yes, this product remains soft and flexible after full cure and may have a slightly tacky feeling, not suitable as a walking surface.

Our Liquid Rubber Waterproof Sealant  can take periodic, light foot traffic but is not meant to be used on decks, walkways or patios. For a walking surface, choose our Liquid Rubber Polyurethane Deck Coating or Liquid Rubber Polyurethane Sealant.

Yes, you can coat directly over shingles provided they are clean.

Yes, provided it is clean and dry at the time of application.

For some projects a primer may be needed. Consult project page for recommendations. Seams, cracks and transitions (floor to wall) should be detailed with our Liquid Rubber Geo-Textile Fabric or Liquid Rubber Seam Tape.Contact Liquid Rubber Tech Support to help you select the correct products for your project.

FOUNDATION SEALANT

Yes, this product remains soft and flexible after full cure and may have a slightly tacky feeling, not suitable as a walking surface.

Our Liquid Rubber Foundation Sealant can take light foot traffic but is not meant to be used on decks, walkways or patios. For a walking surface, choose our Liquid Rubber Polyurethane Deck Coating or Liquid Rubber Polyurethane Sealant.

Yes, Liquid Rubber Foundation Sealant is plant safe (not for use with vegetables or herbs).

Click the link for full instructions. https://liquidrubber.ca/pages/planter-boxes

Liquid Rubber Foundation Sealant is not meant for long term UV exposure.

Yes, this product works great to waterproof under tiles and can be tiled over using a modified thin-set grout. Click the link for full instructions. https://liquidrubber.ca/pages/shower-liners

Yes, on indoor applications, with an acrylic/latex paint. Will require 2-3 coats.

Yes, we recommend protecting the coating during backfilling with dimple board or rigid Styrofoam insulation.

 Yes, Our Liquid Rubber Geo-Textile Fabric should be applied to any cracks, seams and where the wall meets the footing, using our 3 course method.

Click the link for an instructional video. https://www.youtube.com/watch?v=qwFqz0d6v3A&feature=emb_logo

METALSAFE SEALANT

Yes, this product remains soft and flexible after full cure and may have a slightly tacky feeling, not suitable as a walking surface. 

Our Liquid Rubber Metalsafe Sealant can take light foot traffic but is not meant to be used on decks, walkways or patios. For a walking surface, choose our Liquid Rubber Polyurethane Deck Coating or Liquid Rubber Polyurethane Sealant.

No, Our Liquid Rubber Metalsafe Sealant can be applied over light rust without using primer. 

Click the link for full instructions. https://liquidrubber.ca/pages/metal-repair

Our Liquid Rubber Metalsafe Sealant can withstand temperatures up to +80˚C (176℉) in the summer and it stays flexible down to -40˚C (-40℉) in the winter.

No, due to the chemistry of the product the black color will bleed through the paint.

Yes, but be sure that the coating has fully cured.

Any seams between metal panels should be covered with our Liquid Rubber Seam Tape.

COLORED WATERPROOF SEALANT

Yes, this product remains soft and flexible after full cure and may have a slightly tacky feeling, not suitable as a walking surface.

Our Liquid Rubber Colored Waterproof Sealant can take light foot traffic but is not meant to be used on decks, walkways or patios. For a walking surface, choose our Liquid Rubber Polyurethane Deck Coating or Liquid Rubber Polyurethane Sealant.

No, our coloured products cannot be used with our black products.

Yes, Liquid Rubber Color Waterproof Sealant is plant safe (not for use with vegetables or herbs). 

Click the link for full instructions. https://liquidrubber.ca/pages/planter-boxes

Click the link for an instructional video https://www.youtube.com/watch?list=PLYrin90RsjdQI0IPOc_64VYo8QhOHpyui&time_continue=1&v=21ktcsCyDiI&feature=emb_logo

Yes, we recommend our Liquid Rubber Colored Waterproof Sealant for foundation walls.

Yes, you can apply our Liquid Rubber Colored Waterproof Sealant directly to asphalt shingles, provided they are clean and dry.

For some projects a primer may be needed. Consult project page for recommendations. Seams, cracks and transitions (floor to wall) should be detailed with our Liquid Rubber Geo-Textile Fabric or Liquid Rubber Seam Tape.Contact Liquid Rubber Tech Support to help you select the correct products for your application.

POLYURETHANE SEALANT

 Yes, our Liquid Rubber Polyurethane Sealant remains rubbery after full cure, but is more durable than our other elastomeric coatings and suitable as a walking surface.

Yes, Our Liquid Rubber Polyurethane Sealant cures to a tack free finish and is suitable for decks, walkways and patios.

Currently our Liquid Rubber Polyurethane Sealant is available in 2 colors, White and Medium Grey.

For some projects a primer may be needed. Consult project page for recommendations. Seams, cracks and transitions (floor to wall) should be detailed with our Liquid Rubber Geo-Textile Fabric or Liquid Rubber Seam Tape.Contact Liquid Rubber Tech Support to help you select the correct products for your project.

POLYURETHANE DECK COATING

Yes, you can use the Liquid Rubber Polyurethane Deck Coating over fiberglass.  It's important to sand to remove any shine from the surface, clean well and use our Liquid Rubber Multi-Purpose Primer

The Liquid Rubber Polyurethane Deck Coating stands up well to harsh weather and winter.  It's best to use a plastic snow shovel to remove snow and try not chop at the surface. 

Yes, you can alternate between smooth and textured to “dial in” the desired finish.

You should wait 48 hours until light foot traffic and 5-7 days before placing furniture.

We expect a service life of 5 years depending on usage and environmental conditions. You can recoat and touch up the surface if it gets damaged. Just clean the area well, and re-apply.

 We recommend using our Liquid Rubber Multi-Purpose Primer.https://liquidrubber.ca/collections/all/products/multi-purpose-primer?variant=45181988239 

Seams, cracks and transitions (floor to wall) should be detailed with our Liquid Rubber Geo-Textile Fabric

Click the link for an instructional video https://www.youtube.com/watch?v=rxdyteoA2Zk&feature=emb_logo

COOL FOOT DECK COATING

Our Liquid Rubber Cool Foot Deck Coating reduces heat transfer by up to 35% compared to normal paint.

Click the link for an instructional video https://www.youtube.com/watch?v=Pgkc2Htu7Wg&feature=emb_logo

 We expect a service life of 5 years. Service life can vary depending on usage and environmental conditions. You can recoat and touch up the surface if it gets damaged. Just clean the area well, and re-apply.

We recommend using our Multi-Purpose Primer. Seams, cracks and transitions (floor to wall) should be detailed with our Liquid Rubber Geo-Textile Fabric.

NEOPOND SEALANT

Our Liquid Rubber Neopond Sealant is a premium product that doesn’t emulsify and turn brown, dries to a tack free finish, requires less material and does not require any special curing process before adding fish and plants. It is also the same cost per square foot as our other coatings.

No, Our Liquid Rubber Neopond Sealant is only available in black.

Primer selection will depend on the surface to be coated. For EPDM pond liners, use our Liquid Rubber EPDM Primer

For all other surfaces use our Liquid Rubber Multi-Purpose Primer. Seams, cracks and transitions (floor to wall) should be detailed with our Liquid Rubber Geo-Textile Fabric or Liquid Rubber Seam Tape

Follow this link for full instructions https://liquidrubber.ca/pages/pond-repair

RV ROOF COATING

Yes, it is compatible with an EPDM roof when you use our Liquid Rubber EPDM Primer.

All seams, joints, skylights, and A/C units should be detailed with our self-adhesive Liquid Rubber Seam Tape.

Click the link for an Instructional video. https://www.youtube.com/watch?list=PLYrin90RsjdQI0IPOc_64VYo8QhOHpyui&time_continue=1&v=yHekgTbhbRM&feature=emb_logo

No, Our Liquid Rubber RV Roof Coating only comes in white to provide excellent solar reflectivity.

For an EPDM type roof use our Liquid Rubber EPDM Primer

For all other types or roofs, (aluminum, fiberglass and PVC) use our Liquid Rubber Multi-Purpose Primer

Click the link for full instructions. https://liquidrubber.ca/pages/rv-roofs

We do not recommend coating a TPO type roof.

APPLICATIONS

PONDS, FOUNTAINS AND WATER FEATURES

or our Liquid Rubber Neopond Sealantwait 72 hours before returning to service, 

We recommend using our Liquid Rubber Multi-Purpose Primer on concrete, wood, metal or PVC liners. Use our Liquid Rubber EPDM Primer  for an EPDM liner.

You can bridge small cracks with our Liquid Rubber Seam Tape or Liquid Rubber Geo-Textile Fabric and our 3 Course method

For cracks over 1/8th of an inch use our Liquid Rubber Crack Repair Kit

METAL ROOFS

We recommend pressure washing the metal clean and allowing it to fully dry.

Any seams, pipes, vents or HVAC units should be detailed with our Liquid Rubber Seam Tape. Any fasteners should be dabbed with sealant prior to full application.

DECKS AND PATIOS

We recommend using our Liquid Rubber Multi-Purpose Primer

We recommend filling any gaps with a high quality paintable wood filler and covering the seams with our Liquid Rubber Geo-textile Fabric

Click the link to see an instructional video. https://www.youtube.com/watch?v=rxdyteoA2Zk&feature=emb_logo

Our Liquid Rubber Polyurethane Deck Coating comes in textured or smooth finish to create a non-slip surface.

Yes, you can use our Liquid Rubber Cool Foot Deck Coating.

MOD-BIT / TORCHDOWN / ROLLED ROOFS

The surface must be clean and dry at the time of application. Remove any dirt, dust, debris, loose granules, silicone, oil or other contaminants. 

Click the link for full instructions. https://liquidrubber.ca/pages/mod-bit-roofs

eams, vents, skylights and HVAC units should be detailed with our Liquid Rubber Seam Tape

Click the links below for instructional videos.

https://www.youtube.com/watch?list=PLYrin90RsjdQI0IPOc_64VYo8QhOHpyui&v=6_19PD3TNjA&feature=emb_logo

https://www.youtube.com/watch?v=nbS1EGlpMVo&list=PLYrin90RsjdQI0IPOc_64VYo8QhOHpyui&index=14

GENERAL INFORMATION

Yes, as long as it is water based paint and you use our Liquid Rubber Multi-Purpose Primer.

Our products are not compatible with oil based paint or products that contain silicone.

Liquid Rubber Seam Tape is a self-adhesive, peel and stick, reinforcement tape. It works well for Metal, Wood, EPDM and PVC. 

Liquid Rubber Geo-Textile Fabricis a polyester reinforcement fabric that gets embedded into the coating while it’s still wet. It works well for concrete and masonry or anywhere a lower profile is needed. Consult the project page for recommendations or contact Liquid Rubber Tech Support to help you select the correct product for your application.

Our products can be applied using a paint brush, a ⅜ inch (10mm) microfiber roller or heavy duty airless paint sprayer.

We recommend a Graco GH 833 or equivalent airless paint sprayer.

r products can be thinned with 5% distilled water by volume.

PLACING AN ORDER

e accept all major payment providers.

Yes, as soon as your order ships, you will receive an email with tracking information.

Yes, you can call 1-855-592-1049 toll free and one of our sales representatives would be happy to place your order.

We ship by Fedex, UPS and Canada Post.

Contact Liquid Rubber Technical Support @ 1-855-592-1049

Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelled your email address correctly. If you've checked and you're still unsure, give us a call toll free at 1-855-592-1049.

REFUNDS

Our refund policy is free returns up to 30 days from the date of purchase. Between 30-90 days the customer is responsible for shipping. The cost of shipping will be deducted from your refund when we receive the products. $10 for 1 gallon pails, $30 for 5 gallon pails. Contact Liquid Rubber @ 1-855-592-1049 for return labels.

After 90 days from the date of purchase, there are no returns or refunds. 

Purchases Made on Amazon - From 0 - 90 days, customer is responsible for the cost of shipping back.  The cost of shipping will be deducted from your refund when we receive the products. $10 for 1 gallon pails, $30 for 5 gallon pails. Email or call us with your order number to initiate a return.

SHIPPING

Orders leave the plant in 1-2 Business days, West Coast Delivery Time is 3-5 Business Days to Major Centers, East Coast Delivery Time is 1-3 Business Days to Major Centers, 

Please note we are not able to ship to a PO Box.

NWT, Yukon and Nunavut, please contact Liquid Rubber toll free @ 1-855-592-1049  for shipping quotes. https://liquidrubber.ca/pages/shipping

Any order over $75 gets free domestic shipping.

For orders under $75 a flat shipping rate will apply, $10 in Canada and $15 in the USA.

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